Microsoft Dynamics 365 Fundamentals (CRM)
  • Exam Name: MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
  • Exam Level: Beginner Level
  • Exam Code: MB-910
  • Prerequisites: None
  • Exam Length: 45 minutes
  • Number of Questions: 40-60
  • Passing Score: 70%
  • Price: USD 99

MB-910: Microsoft Dynamics 365 Training in Chennai

BITA Certification Training Institute provides a complete course on MB-910: Microsoft Dynamics 365 Fundamentals (CRM). This course will offer you a foundational overview of Microsoft Dynamics 365 and its customer relationship management (CRM) features. Our skilled teachers will walk you through the key features and functionalities of Dynamics 365, including sales, marketing, customer service, and field service applications. Enrolling in our Microsoft Dynamics 365 training in Chennai will provide you with the necessary skills to properly use this powerful platform to improve business processes and promote customer engagement.

Why Take Microsoft Dynamics 365 Training in Chennai?

The MB-910 Microsoft Dynamics 365 Fundamentals (CRM) certification course has many career-boosting benefits. Key reasons to take this certification course:

  • Microsoft Dynamics 365 CRM basis: The MB-910 certification provides a solid foundation. You'll learn the platform's sales, marketing, customer service, and field service applications. Working with or implementing Dynamics 365 solutions requires this core knowledge.
  • Career advancement: The MB-910 certification might lead to new job prospects and promotions. Employers favor certified professionals and pay them more due to their expertise. This qualification sets you apart and makes you a more attractive IT and business candidate.
  • In-Demand Skills: Microsoft Dynamics 365 is utilized worldwide to enhance customer connections and company processes. By earning the MB-910 certification, you'll gain invaluable abilities that companies value. This can boost your employability and make you useful to any company.
  • Preparation for Advanced Certifications: The MB-910 certification leads to advanced Dynamics 365 certifications. Building a solid foundation can prepare you for higher-level certifications that will increase your Dynamics 365 career and competence.
  • Networking: MB-910 certification students typically engage with teachers, peers, and industry professionals. This allows you to network with other CRM professionals and learn about best practices and new trends.

Who can learn MB-910?

The MB-910 course is suitable for a wide range of learners, including:

  • IT Professionals: People wishing to broaden their understanding of Microsoft Dynamics 365 and advance their careers.
  • Business analysts are professionals who need to grasp CRM skills in order to properly analyze and optimize business processes.
  • Sales and Marketing Professionals: Those looking to use Dynamics 365 to increase customer engagement and sales.
  • Students and Graduates: New graduates looking to break into the IT or business industries with a strong understanding of CRM systems.
  • Career Changers: People from various fields that want to work in IT, specifically with CRM systems.
  • Our Microsoft Dynamics 365 training in Chennai is designed to accommodate all of these groups, ensuring that each learner gets valuable knowledge and skills.

Prerequisites for MB-910 course

There are no necessary requirements for taking the MB-910 course. However, having a basic understanding of business procedures and experience with Microsoft Office applications can be advantageous. Our Microsoft Dynamics 365 training in Chennai is designed to accommodate both beginners and those with some prior expertise, guaranteeing a seamless learning experience for all.

How Do I Apply for the MB-910 Exam?

The application process for the MB-910 exam is uncomplicated. Take these steps

  • Visit Microsoft's Certification Website: Navigate to the certification section and locate the MB-910 test.
  • Create a Microsoft Account: If you don't already have one, you'll need to create one before registering for the exam.
  • Schedule your exam: Choose an appropriate date and time for MB-910 exam. You can take the exam either online or in an authorized testing location.
  • Pay the examination fee: To finalize your registration, complete the payment process.
  • Our Microsoft Dynamics 365 training in Chennai offers in-depth assistance on the application procedure, ensuring you are well prepared to take the exam.

Cost of MB-910 Exam Certification

The cost of the MB-910 exam certification varies according to location and currency. As of today, the exam costs around $99 USD. However, this is subject to change, so check the official Microsoft Certification website for the most up-to-date pricing information.

How Do I Obtain MB-910 Certification?

To get the MB-910 certification, take these steps

  • Enroll in our Microsoft Dynamics 365 training in Chennai to acquire the requisite information and skills.
  • Prepare for the exam: Use the study materials, practice tests, and tools supplied during training.
  • Schedule and take the exam. Register for the MB-910 exam and pass it successfully.
  • Earn Your Certification: After passing the exam, you will be awarded your Microsoft Dynamics 365 Fundamentals (CRM) certification.
  • Our comprehensive Microsoft Dynamics 365 training in Chennai assures that you are fully prepared to obtain certification and enhance your career in the dynamic sector of CRM solutions.

MB-910 Certification Syllabus

Explore Customer Insights - Journeys

  • Describe use cases for Customer Insights - Journeys
  • Describe lead generation and qualification
  • Describe use cases for marketing forms
  • Describe how to target customers by using segments
  • Describe email marketing
  • Describe customer journeys
  • Describe event management features and capabilities
  • Describe how to use Copilot with Customer Insights - Journeys

Describe Customer Insights - Data

  • Describe use cases of and capabilities for Customer Insights - Data
  • Describe unified customer profiles
  • Describe measures, segments, and predictions

Explore Sales

  • Describe use cases for Sales
  • Describe leads and the process for qualifying leads
  • Describe the opportunity management process
  • Describe the quote lifecycle
  • Describe the order management and invoice management processes
  • Describe use cases for guided selling including business process flows and assistant
  • Describe the product catalog, prices list, and unit groups
  • Describe Copilot in Sales
  • Describe the Sales accelerator

Describe Sales capabilities and related apps

  • Describe sales pipeline and forecasting concepts
  • Describe use cases for and capabilities of Sales Insights features
  • Describe use cases for and capabilities of LinkedIn Sales Insights
  • Describe use cases for the Dynamics 365 Sales mobile app
  • Describe Microsoft Copilot for Sales

Explore Customer Service

  • Describe use cases for Customer Service
  • Describe the functionality for workload management, including cases, basic routing (basic queues), Unified Routing, and the inbox for agents
  • Describe knowledge management in Customer Service
  • Describe the case lifecycle including service-level agreements (SLAs) and entitlements
  • Describe use cases for Copilot in Customer Service

Describe Customer Service capabilities and related apps

  • Describe Omnichannel for Customer Service
  • Describe reporting and data visualization options in Customer Service
  • Describe use cases for agent productivity tools

Explore Field Service

  • Describe use cases for Field Service
  • Describe the work order lifecycle
  • Describe inspections in Field Service
  • Describe the Field Service mobile app
  • Describe use cases of Copilot in Field Service

Describe capabilities related to Field Service

  • Describe resource management and scheduling processes
  • Describe asset management and customer assets
  • Describe Connected Field Service for Dynamics 365

Describe the foundations of customer engagement apps

  • Describe customer engagement apps
  • Describe Microsoft Power Platform as it relates to customer engagement apps
  • Describe Microsoft Dataverse as the foundation for customer engagement apps
  • Navigate to and within customer engagement apps
  • Describe Copilot for Dynamics 365 apps

Describe shared activities and integration options in customer engagement apps

  • Describe customers and activities
  • Describe search options and filter criteria
  • Describe reporting capabilities including dashboards, charts, and views
  • Describe Microsoft Teams integration
  • Describe Microsoft Outlook integration
  • Describe Microsoft Excel and Word integration
  • Describe Microsoft SharePoint integration

Conclusion

Choosing BITA Certification Training Institute for your Microsoft Dynamics 365 training in Chennai means investing in a brighter future with limitless professional options. Join us today and take the first step toward becoming a certified Dynamics 365 professional.

Blue Print of MB-910 Exam

  • Describe Dynamics 365 Customer Insights (15-20%)
  • Describe Dynamics 365 Sales (20-25%)
  • Describe Dynamics 365 Customer Service (20-25%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)

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